CHC52025 Diploma of Community Services
Course Overview
CHC52025 Diploma of Community Services reflects the role of community service workers involved in the delivery, management and coordination of person-centred services to individuals, groups, and communities.
At this level, workers have specialised skills in community services and work autonomously within their scope of practice under broad directions from senior management.
Workers support people to make change in their lives to improve personal and social wellbeing and may also have responsibility for the supervision of other workers and volunteers. They may also undertake case management and program coordination.
To achieve this qualification, the candidate must have completed at least 100 hours of work as detailed in the Assessment Requirements of units of competency.
Graduates can pursue rewarding roles in environments such as:
- Community Services Worker
- Case Support Worker
- Family Support Worker
- Youth Support Worker
- Residential Support Worker
Homelessness Support Worker
Work Placement
To successfully complete this qualification, students must undertake a minimum of 100 hours of practical work placement in a suitable workplace in Australia. These hours are integrated across units requiring real-world experience and are essential for competency-based assessment.
Course Structure
To be awarded the CHC52025 Diploma of Community Services, students must complete a total of 20 units:
- 12 core units
- 8 elective units
The elective units have been carefully chosen to align with current industry demands and to maintain the integrity and relevance of the qualification as per Australian Qualification Framework (AQF) standards.
Unit of Competency
| Unit Code | Unit Name | Core / Elective |
|---|---|---|
| CHCCCS004 | Assess co-existing needs | Core |
| CHCCCS007 | Develop and implement service programs | Core |
| CHCCCS019 | Recognise and respond to crisis situations | Core |
| CHCCSM017 | Facilitate and review case management | Core |
| CHCDEV005 | Analyse impacts of sociological factors on people in community work and services | Core |
| CHCDFV001 | Recognise and respond appropriately to domestic and family violence | Core |
| CHCDIV001 | Work with diverse people | Core |
| CHCDIV002 | Promote Aboriginal and/or Torres Strait Islander cultural safety | Core |
| CHCLEG003 | Manage legal and ethical compliance | Core |
| CHCMGT005 | Facilitate workplace debriefing and support processes | Core |
| CHCPRP003 | Reflect on and improve own professional practice | Core |
| HLTWHS003 | Maintain work health and safety | Core |
| CHCCSM014 | Provide case management supervision | Elective |
| CHCCSM015 | Undertake case management in a child protection framework | Elective |
| BSBPEF401 | Manage personal health and wellbeing | Elective |
| CHCPRP001 | Develop and maintain networks and collaborative partnerships | Elective |
| CHCMHS008 | Promote and facilitate self advocacy | Elective |
| CHCMGT003 | Lead the work team | Elective |
| CHCDIV003 | Manage and promote diversity | Elective |
| CHCCOM003 | Develop workplace communication strategies | Elective |
Delivery Mode
This program is delivered through a combination of:
- Face-to-face classroom-based learning
- Structured self-study activities
- Workplace-based learning and assessment
This approach ensures that students gain a solid foundation in both theoretical knowledge and practical experience.
Course Duration
The CHC52025 Diploma of Community Services is delivered over a total of 104 weeks, which includes:
- 80 weeks of training and assessment
- 24 weeks of scheduled breaks and holidays
This schedule is designed to allow time for study, reflection, and practical placement while maintaining a healthy work–life balance.
Entry Requirements
While there are no formal entry requirements specified in the national training package for this qualification, AEI Australia requires applicants to meet the following criteria to ensure readiness and success:
- Be at least 18 years of age at the time of course commencement
- Have successfully completed Year 12 or equivalent, or hold another relevant qualification
- Participate in a course entry interview to assess suitability and individual learning needs
- Demonstrate English language proficiency through one of the following:
✅ An IELTS score of 6.0 (no older than 2 years), or equivalent (e.g., PTE, TOEFL)
✅ Completion of at least 5 years of education in an English-speaking country
✅ Completion of a Certificate IV or higher-level course for at least 6 months in an Australian RTO
✅ Successful completion of AEI Australia’s English Placement Test
Applicants must provide documentary evidence to support their English language proficiency.